Privacy Policy of LumiVerbe
LumiVerbe is committed to protecting the privacy of our students, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, particularly those in France.
1. Information We Collect
We collect various types of information in connection with the services we provide (personalized language tutoring, online and in-person French and foreign language lessons, exam preparation, corporate language training, cultural immersion workshops):
- Personal Identification Information: Name, address (including 2847 Rue des Fleurs, Floor 3, Lyon, Auvergne-Rhône-Alpes, 69003, France), email address, phone number (+33 4 78 56 32 89), date of birth, and nationality.
- Educational and Professional Information: Language proficiency levels, learning goals, academic background, exam preparation needs (e.g., DELF, DALF, TOEFL), and corporate training requirements.
- Payment Information: Details necessary for processing payments for our services, though we typically use secure third-party payment processors and do not store sensitive payment card information on our servers.
- Communication Data: Records of your correspondence with us, including emails, phone calls, or inquiries made through our online platform.
- Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services.
2. How We Collect Your Information
We collect information through various methods:
- Direct Interactions: When you fill in forms on our online platform, register for our services, subscribe to newsletters, or communicate with us via phone or email (contact@lumiverbe.fr).
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data and Usage Data using cookies and similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources (e.g., analytics providers).
3. How We Use Your Information
We use your personal data for the following purposes and on the following legal bases:
- To Provide Our Services: To deliver our language education and tutoring services, including personalized lessons, exam preparation, corporate training, and cultural workshops. (Legal Basis: Performance of a contract with you).
- To Manage Our Relationship With You: To notify you about changes to our terms or privacy policy, and to respond to your inquiries. (Legal Basis: Performance of a contract with you; Necessary for our legitimate interests to keep our records updated).
- To Administer and Protect Our Business and Website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data. (Legal Basis: Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring).
- To Deliver Relevant Website Content and Advertisements to You: To measure or understand the effectiveness of the advertising we serve to you. (Legal Basis: Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy).
- To Use Data Analytics: To improve our website, products/services, marketing, customer relationships, and experiences. (Legal Basis: Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business, and to inform our marketing strategy).
- For Compliance with Legal Obligations: To comply with legal or regulatory obligations. (Legal Basis: Necessary to comply with a legal obligation).
4. Disclosure of Your Information
We may share your personal data with:
- Internal Third Parties: Other companies within LumiVerbe acting as joint controllers or processors and who provide IT and system administration services.
- External Third Parties:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisors including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulators and other authorities based in France and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third Parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request transfer of your personal data.
- Right to withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at our physical address: 2847 Rue des Fleurs, Floor 3, Lyon, Auvergne-Rhône-Alpes, 69003, France.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: LumiVerbe, 2847 Rue des Fleurs, Floor 3, Lyon, Auvergne-Rhône-Alpes, 69003, France.